1. Who We Are
Rosexpress Delivery Services is the data controller for personal data collected through this website and in connection with our parcel delivery services.
We operate from two locations:
- UK: Unit 8, The Cobden Centre, Vere Street, Salford, M6 6LJ, United Kingdom
- Nigeria: Maplewood Estate, Okooba, Agege, Lagos State, Nigeria
For privacy enquiries, contact us at info@usereds.com.
2. What Data We Collect
We collect personal data in the following categories:
Website analytics (with consent only)
When you accept cookies, we collect: pages visited, time on site, clicks and scroll depth, device type, browser, approximate geographic location (country/city level), and anonymised IP address. We do not collect personally identifiable information through analytics.
Shipping and account data
When you register a shipment or create an account: your name, email address, phone number(s), delivery address, package contents declaration, and any special instructions you provide.
Communication data
Messages exchanged via WhatsApp, email, or our contact form, including any personal information you choose to share within those communications.
Payment records
Bank transfer references and payment confirmation records. We do not store card details — payments are made directly to our bank accounts.
3. Why We Collect It & Legal Bases
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Website analytics to understand how visitors use our site | Consent (Article 6(1)(a)) |
| Processing and delivering your parcel shipment | Contract performance (Article 6(1)(b)) |
| Responding to customer enquiries and providing support | Legitimate interest (Article 6(1)(f)) |
| Fraud prevention and security | Legitimate interest (Article 6(1)(f)) |
| Keeping financial and shipping records as required by UK law | Legal obligation (Article 6(1)(c)) |
4. Cookies & Analytics
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 is only activated after you click Accept on our cookie banner. If you click Decline, no analytics data is collected or sent to Google.
Key facts about our analytics cookies:
- Provider: Google LLC (United States)
- IP anonymisation is enabled — your IP is never stored in full
- Retention period: 26 months (Google Analytics default)
- You can withdraw consent at any time by clearing your browser cookies and reloading this page
We do not use advertising, remarketing, or third-party tracking cookies. The only optional cookies on this site are Google Analytics cookies, and only when you have given consent.
5. How Long We Keep Your Data
| Data Category | Retention Period |
|---|---|
| Analytics data | 26 months from collection (Google Analytics default) |
| Shipping and account records | 7 years from the date of the transaction (UK accounting and tax requirements) |
| Customer communication records | 3 years from the last interaction |
| Payment records | 7 years (UK legal requirement) |
When the retention period expires, we securely delete or anonymise your personal data.
6. Third-Party Services
We share data with the following third parties only as necessary to operate our service:
- Google LLC — Google Analytics 4 (website analytics, with consent only). Google’s privacy policy: policies.google.com/privacy
- Meta Platforms (WhatsApp) — Customer communication via WhatsApp Business. Messages are subject to WhatsApp’s Privacy Policy.
- Zoho Corporation (ZeptoMail) — Transactional email delivery (shipment notifications, registration links). Emails may be processed on Zoho’s servers.
- Cloudflare, Inc. (R2 Storage) — Storage of parcel images and documents uploaded during the registration process.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
7. International Data Transfers
Some of our third-party providers are based in the United States. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place:
- Google Analytics data is transferred to the USA. Google LLC participates in the EU-US Data Privacy Framework and is certified under its principles, providing an equivalent level of protection to UK GDPR.
- Cloudflare R2 data is stored in regions we configure. We select UK/EU regions where available.
8. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data. To exercise any of these rights, contact us at info@usereds.com.
- Right of access (Article 15): Request a copy of the personal data we hold about you.
- Right to rectification (Article 16): Ask us to correct inaccurate or incomplete personal data.
- Right to erasure (Article 17): Request deletion of your personal data where there is no compelling reason for us to continue processing it.
- Right to restrict processing (Article 18): Ask us to suspend processing of your personal data in certain circumstances.
- Right to data portability (Article 20): Receive your personal data in a structured, machine-readable format and transfer it to another controller.
- Right to object (Article 21): Object to processing based on legitimate interest, including profiling.
- Right to withdraw consent: Where processing is based on consent (e.g. analytics cookies), you may withdraw consent at any time by clearing your cookies and declining when the banner reappears. Withdrawal does not affect the lawfulness of prior processing.
We will respond to all valid requests within 30 days. We may ask you to verify your identity before fulfilling a request.
9. How to Contact Us
For any questions, concerns, or requests relating to this privacy policy or your personal data, please contact our privacy team:
- Email: info@usereds.com
- WhatsApp: Message us on WhatsApp
- Post: Rosexpress Delivery Services, Unit 8, The Cobden Centre, Vere Street, Salford, M6 6LJ, UK
10. Complaints
If you are not satisfied with our handling of your personal data or our response to a request you have made, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first at info@usereds.com.